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Major Harvest 3S Powertools Centre (www.powertools.my) zone courier service for major cities of selected provinces.
The following table depicts the delivery lead time at different cities:

Delivery Lead Times

Zone

Area

Delivery Lead Times

Zone
Yellow

Johor

2 – 5 business days

Melaka

Negeri Sembilan

Selangor

Kuala Lumpur

Putrajaya

Zone
Green

Pahang

5 – 7 business days

Perak

Terengganu

Kelantan

Kedah

Perlis

Penang

Zone
Red

Langkawi

7 – 9 business days

Sabah

Sarawak

Labuan



(Note: Deliveries are not available on weekend & public holiday)


Our zone rate is based on general (2-5 days) ground rate of our selected courier.
Customer whose orders do not qualify for zone courier service will be contacted prior to processing your order.
Major Harvest 3S Powertools Centre reserves the right to change our zone courier service periodically (without prior notice) depending on market situation.


Order & Shipping restrictions

Major Harvest 3S Powertools Centre is unable to accept orders or courier to customers residing outside of Malaysia. Major Harvest 3S Powertools Centre reserves the right to refuse and/or cancel any orders that may come from customers residing or courier to locations outside of Malaysia.

Major Harvest 3S Powertools Centre has the right to refuse shipping an order to an address other than customer’s payment billing address.

Check before you accept

It is customer’s responsibility to check and make sure if there are any damages incurred during shipment. We encourage customers to inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product, the customer will be responsible for filing a claim with respective shipping company, and will be responsible for any charges that may occur in getting a replacement item.

Order Processing Time

The average processing time is approximately 1-3 business days. Once the order has shipped, your estimated time of arrival will be determined by the selected shipping method and the local courier’s guidelines for delivery. To avoid delays in the order process, please ensure that all information is inputted correctly and accurately.

Why must Major Harvest 3S Powertools Centre verify my shipping and billing address?

For security purpose, orders shipping to an address other than the credit card billing address will be subject to an additional verification process and as a result may cause a delay in the shipment of your order. To avoid delays, contact your credit card company and add the alternative address to your account file. If the alternate address is not added to your credit card account, we cannot verify it, and your order will be held for 14 days until verification is complete.

We reserve the right to refuse shipment to any third-party. The package must ship to the name as it appears on the registered credit card. Please note that orders that fail our verification process may be cancelled at our discretion.

Please ensure that all billing information is correct and accurate as it appears on your registered credit card. Should you have any questions or specific requests, please contact our customer support.

May I combine multiple items into one parcel to save on shipping costs?

Shipping cost is charged per item basis and is individually shipped. Please understand that we cannot cancel an order once it has been scanned and processed by our warehouse.


Does Major Harvest 3S Powertools Centre pay the return shipping cost?

Customer are responsible to pay for the return shipping costs. Any adjustments or changes may be applied after we have received and reviewed the return package. For further details regarding a Return Goods, please refer to our Return Policy or contact our customer support (07-355 3872; Email: info@powertools.my).

What is a backorder?

A backorder is an order for an item that is out of stock. These orders may require some time to arrange goods to our warehouse. Therefore, customers are to inform Major Harvest 3S Powertools Centre whether they would like to proceed with their order or to cancel.Customers still interested in proceeding will have their order processed by one of our customer service representatives. Please note that orders that have been delayed for more than 60 days, the order will need to be resubmitted. Should you have any further questions, please feel free to contact us.

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